Frequently Asked Questions:
Always be prepared!

Genie Outlook Backup FAQ
 
Most frequently asked questions about Genie Outlook Backup.
 
I have multiple profiles set, can I back them all at the same time?
   
Can I open the Genie Outlook Backup backup file (with the extension .bol) without using Genie Outlook Backup?
   

When I try to restore my backup file I get the following error “The central directory was not found in the archive (or you were trying to open the last disk of a multi-disk archive)“
   
When I try to backup Outlook I get the error “you must close Outlook”, but it is already closed, what should I do?
   
I scheduled a backup task, but it didn't run, what am I doing wrong?
   
When I do a backup or restore I see a dialog box with the error “Can’t read or write to registry file”
   
I want to be able to do a backup when my computer is idle, can I?
   
I used a password to protect the data I backed up. But I forgot the password! Can I retrieve my data?
   
Can I use do Mirror or Incremental backups to CD/DVD media?
   
I backed up my data on more than one disk, when I try to restore I can’t see my data?
   
When I select backup to CD/DVD, I get "There is not enough space on disk", but I know my CD is empty
   
I restored my Outlook data, but when I open Outlook, the data isn't there
   
My backup file is corrupt and I can't access it, please help!
   
   
 

Reporting problems
When reporting a problem, you must provide the following information:

  • Detailed description of the problem
  • How the problem may be reproduced
  • The name and version of the software
  • Your operating system and its version
  • Any other information that may be pertinent to the problem

Registered users are entitled to technical support, should the need arise.

To receive technical support, contact us:

support@genie-soft.com
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